| | | System Features | | With these features and functions practically any application can be created, either by your inhouse staff, or have our professional services team design, build and test it for you. | | ● | Over 1300 ports available | | ● | Shared hosted environment - no capital expense for CPE | | ● | Branching - the answer to one question can determine the following questions | | ● | Inbound call answering - surveys, order entry, clinical trial | | ● | Outbound calling, dialing, autodialing - voice blast with or without customer interaction | | ● | Customized reporting and exports | | ● | Call recording and Logging - both single and dual channel | | ● | Call transfer - to another application or external | | ● | Multi-lingual speech recognition or Touch-Tone (DTMF) interaction | | ● | Text To Speech (TTS) | | ● | ANI capture | | ● | Dialed Number Identification Service (DNIS) routing | | ● | Database access and integration - local and/or remote | | ● | Data and voice capture storage | | ● | Professional Prompt recording editing and call flow design | | ● | Launch new applications without downing system |
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Human factors analysis |
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Best practices consulting |
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Application scripting |
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Call design and flow |
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Benchmark testing |
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Customized applications for
verticals such as Retail,
Call Center, Finance,
Hospitality, Travel, Catalog, etc. |
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Data center co-location |
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Professional voice talent |
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