IVR Concepts
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Outbound IVR provides you the ability to contact your customers, prospects, and clientele quickly and economically.

Our platform allows for thousands of calls per hour to ask questions, perform surveys, or just make announcements. In the past, most customer communications have been performed using direct mail or billing inserts. The high cost of printing and postage, as well as the turn time makes these methods pale in comparison to the economy and speed of outbound IVR.

In just a matter of minutes, you can record a script, load a list of phone numbers, and be in contact with your customers. Our ImMediaStats™ web reporting site gives real-time statistics on the efficiency of your program.



Some uses for outbound IVR
Market research
Recall notices
Reminding customers of scheduled appointments
Get Out the Vote (GOTV)
Order confirmation and fulfillment
Welcome messages
Up-selling additional services
Customer notifications
Fund Raising
Past-due reminders
Professional Services
Bullet Human factors analysis
Bullet Best practices consulting
Bullet Application scripting
Bullet Call design and flow
Bullet Benchmark testing
Bullet Customized applications for
verticals such as Retail,
Call Center, Finance,
Hospitality, Travel, Catalog, etc.
Bullet Data center co-location
Bullet Professional voice talent
IVR Concepts
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