IVR Concepts offers a full range of summary and detailed reporting. As your program runs, you can see summaries of call counts, completion rates, call durations, and more.
Web reports can show results by hour, day, month, or even the entire year.
Sample Reports
Application Status (AppStat): Indicates where calls end - if the AppStat is greater than 100, the call is considered complete.
Call Status: shows a high-level view of total calls and completion rates:
Live Call Distribution: displays a breakdown (in 6 second increments) of how long the caller stays on the line, with percentages
Telco Time: both A-leg (caller initiated) and B-leg (redirect to call center)
Job Disposition: (outbound only) - details on how many records were received, dialed, answered live or machine, completion percentages and minutes on a per job basis.
Human factors analysis
Best practices consulting
Application scripting
Call design and flow
Benchmark testing
Customized applications for verticals such as Retail, Call Center, Finance, Hospitality, Travel, Catalog, etc.
