IVR Concepts
offers a full range of summary and detailed reporting.
As your program runs, you can see summaries of call
counts, completion rates, call durations, and more.
Web reports can show
results by hour, day, month, or even the entire year.
Sample
Reports
Application Status (AppStat): Indicates where calls
end - if the AppStat is greater than 100, the call is
considered complete.
Call
Status: shows a high-level view of total calls and
completion rates:
Live
Call Distribution: displays a breakdown (in 6 second
increments) of how long the caller stays on the line,
with percentages
Telco
Time: both A-leg (caller initiated) and B-leg
(redirect to call center)
Job
Disposition: (outbound only) - details on how many
records were received, dialed, answered live or machine,
completion percentages and minutes on a per job basis.
Human factors analysis
Best practices consulting
Application scripting
Call design and flow
Benchmark testing
Customized applications for
verticals such as
Retail,
Call Center, Finance,
Hospitality, Travel,
Catalog, etc.
